
Frequently asked questions
- Breakfast with us: a pleasure in the morning
Start your day from 8.00 to 10.00 a.m. with our ‘MORGENSTUND’ breakfast buffet, which offers regional specialities. We serve your hot drinks directly to your table - sit back, relax and enjoy.
Do you have any special requests? Let us know when you make your booking. We look forward to preparing an enjoyable morning for you!
Breakfast is not included in our flats, so you have the flexibility to cater for yourself. However, for added convenience, we offer a daily pastry service. Alternatively, you can book our breakfast buffet for an extra charge.
- When can I arrive?
Your room will be ready for you from 16:00.
- When do I plan my departure?
Until 10.00 a.m. we ask you to vacate your room/apartment. THANK YOU.To avoid waiting times at the reception, we ask you to settle your room bill the evening before.
- Where can I park?
Parking is available (free of charge). Please follow the parking rules so that all cars have space - thank you.
- Is there a elevator?
The rooms are located on the first or second floor and can be reached by stairs.
We do not have an elevator.
- Where is the own beach?
In five leisurely minutes walk down the hill you will reach our lake access. Exclusively for our house guests. Lounger and umbrella are already ready. Enjoy the sun on the terrace or find a shady spot in the pavilion. With the yellow pedal boat you can enjoy the lake - only you have to pedal yourself. Stand-up boards can be rented free of charge.
- Is a CARD included?
The Wörthersee-Plus-Card with over 200 price advantages in the regions of Lake Wörthersee, Klagenfurt and Central Carinthia is included. You will receive your personal card at check-in.
- Info about the cancellation conditions
Cancellation conditions
- until 30 days before arrival - free of charge no cancellation fees
- up to 15 days before arrival - 50 % of the booking price
- up to 8 days before arrival - 70 % of the booking price
- from 7 days before arrival - 100 % of the booking price
The same applies in case of early departure, late arrival and no-show.Please note our terms and conditions on our homepage.
We recommend a travel insurance.
Cancellation must be made in writing and confirmed by us. - Protect yourself - travel insurance
To avoid cancellation costs, we recommend taking out travel cancellation insurance.
We will be happy to take this out for you, we will take care of all the formalities for you. The premium will then be settled on site with your room bill. We will be happy to advise you on our Hotel Cancellation Plus and Premium products.
The insurance must be taken out at the time of booking.
- Should I buy travel insurance?
Yes - Because something can always happen: In addition to cancellation insurance, Hotelstorno Plus offers additional help and support around your hotel stay - for example, in the event of trip interruption, an involuntary vacation extension or a mountain emergency. We therefore recommend Hotel Cancellation Plus especially for the protection of your hotel stay.
To avoid cancellation costs, we recommend that you take out travel cancellation insurance. - Are pets allowed?
Pets are not allowed in WUNDERs Ferienpension.